How to book
- Choose a spaceFilter by what you want to do on the home page, or pick from the list of spaces.
- Choose a date and timePick a free day from the calendar on the space's own page. Bookings start on the hour or the half hour and run in whole hours.
- Add options and numbersChoose any equipment you need here.
- Enter your detailsPaying by credit card needs no account. With an account, your details are remembered next time and you earn points.
- PayYour booking is confirmed once payment goes through. A confirmation email arrives at the address you gave — please check it over.
Confirmation emails sometimes land in spam. If nothing arrives, please look there.
Do I need an account?
No. Without one, credit card is the only way to pay. With an account you also get Points, your booking history and a few other conveniences. Accounts are free.
| What you can do | No account | Account |
|---|---|---|
| Book by card | ◯ | ◯ |
| Bank transfer | — | ◯ |
| Ticket books | — | ◯ |
| Earn points | — | ◯ |
| Spend points and coupons | — | ◯ |
| See your booking history | — | ◯ |
| Download receipts | — | ◯ |
| Details remembered next time | — | ◯ |
Paying
| Credit card | Available with or without an account. Payment goes through immediately and the booking is made. |
|---|---|
| Bank transfer | Available with an account. Your booking is confirmed once the money reaches the account we give you, within 1 weeks of applying. |
| Invoice (pay later) | Available by arrangement, for several consecutive days only.Consecutive days and exclusive use |
Payment is normally made in advance. We cannot take cash at the space.
How ticket books work
Some spaces sell ticket books. Buying one brings the price per session down.
- Buy a ticket bookthe ticket page is where you buy them. An account is needed for this.
- Use it when you bookAt the payment step you can choose to use a ticket instead.
- Check what is leftYour account page shows how many are left and when they expire.
| Where they can be used | Each ticket book is tied to particular spaces. Please check it covers the space you want before buying. |
|---|---|
| Valid for | 1 year from purchase |
| Coupons and Points together | Not possible. Choose one of coupon, ticket or points. |
Points
With an account you earn 1% of what you spend back as points. Points are worth 1 point = 1 yen and can be put towards later bookings. Accounts are free.
| Who earns them | Account holders. Without an account, no points are earned |
|---|---|
| How many | 1% |
| When they arrive | Added automatically the day after your booking ends |
| Which bookings count | Bookings that are confirmed and paid for |
| How to spend them | 1 point = 1 yen, put towards later bookings |
| With coupons or tickets | Not possible. Choose one of coupon, ticket or points |
| Valid for | One year from the last time you booked or earned points1 year from purchase |
| Checking your balance | Your account page shows your points and when they expire |
How expiry is counted
Every time points are added or spent, the expiry moves to one year from that day. If a whole year passes with no booking and no points earned, your points lapse. We email the address on your account about 30 days beforehand as a reminder. Your points and their expiry are also shown on your account page.
If you cancel
- Points for a cancelled booking are not added. If they were already added, they are taken back.
- Points you spent on that booking are returned to you. They go back into your balance and can be used again.
Please note
- Points cannot be exchanged for cash or refunded.
- Points cannot be given to someone else or pooled with another account.
- Closing your account forfeits any points you hold.
- The scheme, the rate and the expiry period may change; we will give notice first.
- Points we judge to have been obtained improperly may be cancelled.
The full rules are in Terms of Use, Article 5 (Accounts and points).
Changes & cancellations
Changes and cancellations are made online. Account holders do it from their account page. If you booked without an account, your booking reference, email address and phone number will get you in.
Moving a booking to another date or time is free, if the new slot is available.Even at short notice, do ask — there is no limit on how many times. A change is settled once you request it and we confirm it.
Making a booking longer is always possible if the space is free.shorter may incur a cancellation charge, depending on how close the date is.
Cancellation charges are the same at every space. 31 days or more before: free. 30 to 15 days before: 50%. 14 days to the day before: 80%. On the day: 100%.
From 3 days before your booking the system can no longer handle it, so please Enquiry form instead.Change or cancel a booking
Receipts and invoices
Download them as a PDF from your account page, addressed as you like. Quotations and invoices are available on request.
Getting in on the day
On the day, simply go in when your booking starts. At most spaces the door will be ready for you when you arrive. Where a space needs explaining, we send instructions beforehand — please read them. Your booked time includes bringing things in and taking them out; neither can happen outside it, so please allow for that when you book.
For directions, see “Getting here” on the space's own page.
FAQ
How far ahead do I need to book?
It differs from space to space. The space's own page says.
Can I book just 30 minutes?
Bookings run in whole hours. You can start on the hour or the half hour.
My confirmation email has not arrived
It may have gone to spam — please look there first. Your booking also shows on your account page. If you are still unsure, send us a message through the enquiry form or on LINE.
Can I book several days at once?
Yes. For consecutive days or a long run, please get in touch before booking. We are happy to quote.
Can I see the space first?
Yes. We start by finding a time that suits, so please apply Book a viewing.
Still stuck
Get in touch
If you are stuck with the booking system, just tell us and we will take it from there.