FAQ

No. You can book without one and pay by credit card. An account adds bank transfer, ticket books, points, and details remembered for next time.

At some spaces, yes. The cut-off differs from space to space — each space's page says.

It varies. Some spaces go from one hour. Each space has its own minimum — see its page.

Bookings run in whole hours. You can start on the hour or the half hour.

Bookings must meet the space's minimum. You are welcome to leave early, but there is no refund for the unused time.

Yes. For consecutive days or a long run there are a few things to know first, so please get in touch before booking.

It may have gone to spam — please look there first. Your booking also shows on your account page. If you are still unsure, send us a message through the enquiry form or on LINE.

Not necessarily — it may not be settled yet. If the day you want is marked that way, ask us anyway.

Rates differ by space. Each space's page shows its own.

Yes, every price shown includes tax.

No. You pay for the space, whoever many of you there are.

No. The rate is the same.

Without an account, by credit card. With an account, by credit card, bank transfer or points. Some spaces also take convenience-store payment. Invoice (pay later) is available by arrangement.

No. Payment must be made in advance, by card or another method.

Account holders download them as a PDF from their account page. Without an account, just ask us. Please note that receipt PDFs are issued in Japanese only.

Yes. Just ask.

It depends on the space and the hours. Once you pick your times in the calendar, whichever is cheaper is applied automatically.

A prepaid book of hours for certain spaces, cheaper than paying as you go — for example 12 hours for the price of 10.

From the ticket page, once you have an account.

On your account page.

Yes — the Meieki soundproof room ticket works in both A and B.

No. Choose one of coupon, ticket or points.

Account holders earn 1% of what they spend, added automatically the day after the booking ends. Bookings made without an account neither earn nor spend points.

1 point is worth 1 yen off a later booking. Your balance and its expiry are on your account page at any time.

No. Choose one of coupon, ticket or points.

One year from the last time you booked or earned points. Any booking or points earned within that year pushes the expiry a year further out. A whole year with nothing at all and they lapse. We email the address on your account about 30 days beforehand. The expiry is also shown on your account page.

Points you spent on that booking come back to your balance and can be used again. Points for the cancelled booking are not awarded — and are taken back if they had already been added.

No — they cannot be exchanged for cash or refunded, given to someone else, or pooled with another account. Closing your account forfeits them.

Yes. Please book enough time to cover everything from bringing things in and setting up to taking them down and out. If you leave belongings in the space overnight between bookings, the space is unavailable to anyone else, so it is charged for our opening hours.

It depends on the space, and on what you have in mind. Check the space's page or ask us.

It depends on the space. Some allow shoes, some do not, and some allow them for a fee. Each space's page says.

Always ask first. Low-tack masking tape, or tape we specify, may be allowed. Some spaces have picture rails — worth checking.

Only for pet-related events such as pop-up shops, and on two conditions. First, pets must not roam free — please keep them in a crate, carrier or on a lead. Second, mess must be dealt with properly and taken away with you. Ask us if anything is unclear.

As a rule, yes. At some spaces we can take it away for you as a paid option (¥1,100 per 45-litre bag, tax included).

Not as a rule. If you really need to, tell us exactly what you have in mind and we will discuss it.

At every space we turn down anything noisy, and anything involving excessive nudity or adult content. Individual spaces have their own rules as well — see the space's page, or ask us.

Changes and cancellations are made online. Account holders use their account page; if you booked without one, your booking reference, email address and phone number will get you in.

We do not take bookings, changes or cancellations by phone — too much goes wrong when it comes down to who said what.

The same at every space, based on how many days are left: 31 days or more, free; 30 to 15 days, 50%; 14 days to the day before, 80%; on the day, 100%.

A cancellation charge may apply, depending on how close the date is. 31 days or more: no limit. 30 to 15 days: as long as 50% or more of the original amount remains. 14 to 4 days: 80% or more. From 3 days before, the system cannot do it — please use the enquiry form.

Yes, free of charge whenever the new slot is available, even at short notice, with no limit on how many times. A change is settled once you request it and we confirm it. If you later cancel, the charge is worked out from the date you originally booked.

It can take a few days. Thank you for your patience.

Where the space has them, yes. Each space's page lists what it has.

Some spaces have one, some do not. See the page for the space you want.

Almost all our spaces have free Wi-Fi. A few do not.

Some spaces have a changing room, some do not. See the space's page.

Mostly not — please use a nearby pay-and-display car park. A few spaces do have parking.

Each space's page gives the door and lift dimensions. Where they are not listed, ask us.

Yes. A charge may apply beyond 30 minutes.

Not at all. A viewing is there to help you decide, nothing more.

If you cannot get here, we will show you round by video call, with a member of staff pointing the camera wherever you ask.360°VR is the next best thing to walking through the space, where a space has one.

At some spaces, yes — we unlock it for the time you asked for and leave you to look round. Send questions through the enquiry form or on LINE and we answer within 24 hours. Sometimes we have to make a viewing self-guided at our end; and at some spaces a member of staff must be present.

Yes, as many as you like, and you may use them internally or in your own publicity — for the space you are booking.

Sometimes, depending on the dates and on who else is using them. ALBE Meieki Free Space and ALBE Hall Nagoya are often viewed together.

Every space's page has a “Getting here” section, with a link that opens the route in your map app.

As a rule we unlock the space before your booking starts, so you can simply go in at your time. Some spaces have their own procedure — where they do, we send you instructions beforehand.

If the space is free, yes. Add another booking on the booking page, or contact us before your time runs out.

Tell us through the enquiry form or on LINE.